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Refund Policy

At Moletši Beverage Company (PTY) Ltd, customer satisfaction is our top priority. We strive to ensure that every product leaving our brewery meets the highest standards of quality and excellence. However, we understand that there may be instances where a refund is necessary.

  1. Eligibility:

    • Refunds are only applicable to purchases made directly from Moletši Beverage Company (PTY) Ltd.

    • To be eligible for a refund, customers must provide proof of purchase, such as a receipt or order confirmation.

  2. Product Condition:

    • Products eligible for a refund must be unused, unopened, and in their original packaging.

    • Alcoholic beverages cannot be refunded if the seal on the packaging has been broken, in compliance with South African liquor laws.

  3. Refund Process:

    • Customers who wish to request a refund must contact us within [insert number] days of the purchase date.

    • Refund requests can be submitted via email to drink@moletsi.beer. Please include your order number and reason for the refund request.

    • Once the refund request is received and approved, we will provide instructions on how to return the product to our brewery.

    • Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria outlined above.

    • If the product meets the eligibility criteria, we will initiate a refund to the original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

  4. Shipping Costs:

    • Customers are responsible for covering the cost of shipping when returning a product for a refund, unless the return is due to an error on our part or a defective product.

  5. Contact Information:

    • If you have any questions or concerns about our refund policy, please contact us at drink@moletsi.beer. Our customer service team will be happy to assist you.

 

Please note that this refund policy applies specifically to purchases of Moralo Barrel-Aged Beer and other products produced by Moletši Beverage Company (PTY) Ltd. We reserve the right to update or modify this policy at any time without prior notice.

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Last updated: 05 March 2024

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Thank you for choosing Moletši Beverage Company. We appreciate your support and understanding.

Sincerely,

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Moletši Beverage Company (PTY) Ltd Unit C6, Co.Space Entrepreneur Village Swart Drive, President Park AH Midrand, 1685 Gauteng, South Africa

Email: drink@moletsi.beer

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